Tag: organizational design
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Custody
Photo by Ishan @seefromthesky on Unsplash There is a particular sentence that appears in incident reviews, architecture meetings, postmortems, and inherited projects with remarkable consistency. “That predates me.” And usually, it is true. The person saying it did not make the decision. They were not in the room when the architecture was chosen, the exception…
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Cultivating Revenue
Photo by Max Chen on Unsplash Author’s Note: This week’s article deliberately steps a little outside the usual language of boardrooms, business schools, and technical architecture. The metaphor that follows comes instead from the fiction I read and the games I play. That is intentional. An idea’s origin tells us something about its context, but…
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The Implied Zero
Photo by Frank R on Unsplash Author’s Note: The opening example is a composite, paraphrased from several professional conversations over many years. Details have been generalized, and no specific organization, analysis, or business decision is being described. The concern examined here is the analytical pattern itself. ~Dom The conversation that removed it probably took about…
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Letters to Versailles
Photo by Jessica Kantak Bailey on Unsplash There is something almost unfair about seeing Versailles for the first time. We arrive knowing how the story ends. We know about bread and debt, revolution and executions. We know the monarchy will fall, just as we know the palace will eventually become something closer to a monument…
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The Decision Inside the Delay
Photo by James Peacock on Unsplash Most of my recent writing has made some version of the same argument. Organizations repeatedly pay for things they declined to define once. An undocumented exception becomes maintenance work for everyone who inherits it. A policy outlives the conditions that made it correct because the rule was preserved and…
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Borrowed Simplicity
Photo by Jonathan Phillips on Unsplash Somewhere in every mature platform there exists an object no one will delete. It could be a table, a view, a scheduled job, or a permission granted to a group that no longer matches any team on the org chart. It is probably not documented, and it is not…
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The Second Ledger
Photo by Mason on Unsplash One of the best programs I ever built had no defensible methodology. It was a recognition application developed for a sales and customer service team in a former role. Every manager received a monthly budget of points and the discretion to award them: for staying late, for covering someone else’s…
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Continuous Duty
Photo by Liam Briese on Unsplash There were always people on the floor who weren’t on a call. If you walked the aisles at eleven in the morning on an ordinary Tuesday, you’d see it right away. A headset pushed down around someone’s neck. Someone typing up notes from the last interaction. Someone leaning back,…
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The Half-Life of Judgment
Photo by Nicolas Lafargue on Unsplash The morning the first iPhone 3G launched, the queue filled with a problem the queue had never seen. I was working in contact centers then, on the floor, hearing the beep of a new call arriving as soon as the previous one ended, watching the flood roll over us…
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Path B
Photo by Mert Kahveci on Unsplash A few weeks ago, I had the first genuine career conversation of my professional life. I told my director that I intended to keep developing toward the most senior individual contributor levels, and that I had been politely declining recruiter interest in director roles for some time. He didn’t…
