Tag: performance measurement

• The Second Ledger

  

  Photo by Mason on Unsplash One of the best programs I ever built had no defensible methodology. It was a recognition application developed for a sales and customer service team in a former role. Every manager received a monthly budget of points and the discretion to award them: for staying late, for covering someone else’s…

  Dom

  August 2, 2026

  Governance & Systems Design, Process Improvement, Uncategorized

  applicability, Business Strategy, compounding progress, continuous improvement, coordination cost, cumulative motion, decision models, delivery versus strategy, execution, long-term thinking, Management, operational efficiency, organizational alignment, organizational design, organizational drag, organizational learning, performance measurement, portfolio management, Process Improvement, Project Management, resource allocation, second ledger, strategic planning, systems thinking, technical debt

• The Cult of Metrics: Measurement vs. Meaning

  

  In the early days of my career, I joined a workforce management team that was absolutely fixated on operational metrics. We had beautifully designed dashboards, daily “scorecards,” and meticulous trend lines for everything from employee occupancy rates to how many minutes each person spent in an offline state. We tracked schedule adherence down to the second,…

  Dom

  April 13, 2025

  Business Communication, Leadership & Teamwork, Management

  Business, business analytics, data-driven insights, employee engagement, Leadership, metrics, operational excellence, organizational culture, performance measurement, strategic management, workforce management