Tag: Process Improvement
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The Second Ledger
Photo by Mason on Unsplash One of the best programs I ever built had no defensible methodology. It was a recognition application developed for a sales and customer service team in a former role. Every manager received a monthly budget of points and the discretion to award them: for staying late, for covering someone else’s…
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The Meter is a Map
Photo by Tyler on Unsplash Author’s Note When I published The Token Tax three weeks ago, I expected the cost conversation around enterprise AI to keep growing. I did not expect it to accelerate this quickly. In the time since, the same pattern has surfaced across the industry in plain view: companies exhausting an entire…
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The Convenience Trap: Why Borrowed Solutions Build Fragile Companies
Author’s Note Every time I teach someone to automate a daily task — or pitch a simple tool that quietly saves an hour a week — the same question always comes up: “Why should we spend hours or days building something that only saves minutes or hours?” I see the same question through a different…
Abstract Foundations 