Category: Process Improvement

• The Token Tax

  

  Photo by Jakub Żerdzicki on Unsplash Beginning in late 2022, during the preview conversations for the first iteration of Copilot, through its launch and at intervals ever since, I told Microsoft’s product team that speed to launch was a short-term advantage. It mattered, of course. In a market defined by attention, fear, and executive urgency,…

  Dom

  May 10, 2026

  Artificial Intelligence, Process Improvement

  AI, AI Agents, AI Strategy, Automation, Business Process Management, copilot, Dataverse, Deterministic Systems, Digital Transformation, enterprise AI, Enterprise Architecture, Microsoft, Organizational Ambiguity, Power Apps, Power Automate, Power Platform, Process Design, productivity, SaaS, Token Costs, workflow automation

• The Grammar of Scale: Reframing Friction as Translation

  

  Photo by Victor Rosario on Unsplash Four astronauts lifted off from Kennedy Space Center aboard Orion, bound for the Moon for the first time in more than fifty years. The mission had taken decades to reach the pad. Thousands of engineers, across dozens of organizations, had contributed systems that had to work together precisely; not…

  Dom

  April 12, 2026

  organizational design, Process Improvement

  business operations, communication breakdowns, cross-functional alignment, data governance, decision making, interface design, Leadership, Management, operational efficiency, organizational complexity, organizational design, Process Design, product thinking, systems thinking, workflow optimization