Tag: governance

• The Half-Life of Judgment

  

  Photo by Nicolas Lafargue on Unsplash The morning the first iPhone 3G launched, the queue filled with a problem the queue had never seen. I was working in contact centers then, on the floor, hearing the beep of a new call arriving as soon as the previous one ended, watching the flood roll over us…

  Dom

  July 19, 2026

  Governance & Systems Design, organizational design

  Accountability, architecture, Average Handle Time, contact centers, decision-making, dogma, Goodhart’s Law, governance, incentives, institutional memory, metrics, operational leadership, organizational design, organizational learning, policy, professional responsibility, senior individual contributors, standards, systems thinking, technical leadership

• The Way Becomes the Obstacle

  

  Photo by Matt Jones on Unsplash “The impediment to action advances action. What stands in the way becomes the way.” — Marcus Aurelius, Meditations, Book Five You have seen this quote. It hangs framed in offices, opens keynotes, and anchors one of the best-selling leadership books of the past decade. Marcus Aurelius wrote it nearly…

  Dom

  July 5, 2026

  Governance & Systems Design, Management

  Accountability, Augustus, Commodus, corporate culture, employee engagement, executive leadership, governance, infrastructure, institutional resilience, Leadership, logistics, Management, Marcus Aurelius, operational excellence, organizational design, Roman history, stewardship, Stoicism, succession planning, systems thinking

• Field Manual for Architectural Reliability

  

  Photo by Vini Brasil on Unsplash Part I – The Role: Why Architecture Is Structurally Ambiguous The Architect as a Wildcard in the Org Deck Most organizations can explain themselves in titles. Analysts interpret. Engineers build. Operators run. Managers coordinate. Directors prioritize. Executives decide. The org chart becomes a familiar pattern, each role with defined…

  Dom

  February 15, 2026

  Architecture & Reliability, Governance & Systems Design

  architectural reliability, architecture practice, cross-functional leadership, dependency management, governance, incident response, infrastructure design, institutional knowledge, operating doctrine, operational resilience, reliability engineering, system design, systems architecture, technical stewardship

• Trust Is Infrastructure

  

  Photo by Joseph Corl on Unsplash In the decades following the repeal of the Fairness Doctrine, Americans learned a bitter lesson about trust: the news wasn’t just a carrier of facts anymore. It was a platform with incentives. What once felt like shared information slowly became something else: an arena where attention was the product,…

  Dom

  January 11, 2026

  Automation, technology, Work Trends

  AI governance, AI systems, compliance, engineering culture, enterprise software, governance, observability, operational trust, organizational design, platform design, product strategy, risk management, software reliability, systems design, tech policy, Technology Ethics, Trust, trust architecture