Tag: decision-making

• Borrowed Simplicity

  

  Photo by Jonathan Phillips on Unsplash Somewhere in every mature platform there exists an object no one will delete. It could be a table, a view, a scheduled job, or a permission granted to a group that no longer matches any team on the org chart. It is probably not documented, and it is not…

  Dom

  August 9, 2026

  Architecture & Reliability, Governance & Systems Design

  architecture principles, decision-making, documentation, Enterprise Architecture, exceptions, governance, institutional memory, maintainability, operational resilience, organizational design, precedent, Process Design, risk management, standards, systems thinking, technical debt

• The Half-Life of Judgment

  

  Photo by Nicolas Lafargue on Unsplash The morning the first iPhone 3G launched, the queue filled with a problem the queue had never seen. I was working in contact centers then, on the floor, hearing the beep of a new call arriving as soon as the previous one ended, watching the flood roll over us…

  Dom

  July 19, 2026

  Governance & Systems Design, organizational design

  Accountability, architecture, Average Handle Time, contact centers, decision-making, dogma, Goodhart’s Law, governance, incentives, institutional memory, metrics, operational leadership, organizational design, organizational learning, policy, professional responsibility, senior individual contributors, standards, systems thinking, technical leadership

• Incentives Don’t Translate

  

  Photo by Rowan Freeman on Unsplash The meeting runs forty-five minutes. A decision gets made. Five people walk out. The shareholder representative leaves satisfied; the numbers presented justified the capital committed, and the projected return sits within acceptable variance for the horizon they care about. The executive leaves focused; the decision clarifies what will be…

  Dom

  April 19, 2026

  Leadership & Teamwork, organizational design

  alignment, business operations, company culture, corporate strategy, decision-making, execution, incentive structures, incentives, Leadership, Management, organizational behavior, organizational design, Strategy, systems thinking, workplace dynamics

• The Shape of Command

  

  Photo by Austin on Unsplash Newton did not begin with equations. He began with a more irritating problem: something in the world was clearly shaping motion, but the thing itself could not always be seen. An object resisted acceleration, and from that resistance mass had to be inferred. A body remained at rest, or stayed…

  Dom

  March 15, 2026

  Leadership & Teamwork, Management

  architecture, Business, decision-making, Leadership, leverage, Management, operations, organizational behavior, organizational change, organizational design, platform leadership, stewardship, Strategy, systems thinking, technical leadership

• The Cost of Counting the Wrong Things

  

  When the Numbers Lie Open the quarterly dashboard at almost any large company and you’ll see green lights everywhere: tickets closed ahead of schedule, calls answered in under thirty seconds, 120 percent of the sales target achieved. On paper it all looks beautiful—until you talk to the people who live behind the numbers. They describe broken…

  Dom

  May 11, 2025

  Uncategorized

  Business Ethics, dashboards, decision-making, incentives, judgment, kpis, Leadership, metrics, organizational culture, performance reviews, systems thinking, value creation, workplace psychology