Tag: operational efficiency

• The Second Ledger

  

  Photo by Mason on Unsplash One of the best programs I ever built had no defensible methodology. It was a recognition application developed for a sales and customer service team in a former role. Every manager received a monthly budget of points and the discretion to award them: for staying late, for covering someone else’s…

  Dom

  August 2, 2026

  Governance & Systems Design, Process Improvement, Uncategorized

  applicability, Business Strategy, compounding progress, continuous improvement, coordination cost, cumulative motion, decision models, delivery versus strategy, execution, long-term thinking, Management, operational efficiency, organizational alignment, organizational design, organizational drag, organizational learning, performance measurement, portfolio management, Process Improvement, Project Management, resource allocation, second ledger, strategic planning, systems thinking, technical debt

• The Grammar of Scale: Reframing Friction as Translation

  

  Photo by Victor Rosario on Unsplash Four astronauts lifted off from Kennedy Space Center aboard Orion, bound for the Moon for the first time in more than fifty years. The mission had taken decades to reach the pad. Thousands of engineers, across dozens of organizations, had contributed systems that had to work together precisely; not…

  Dom

  April 12, 2026

  organizational design, Process Improvement

  business operations, communication breakdowns, cross-functional alignment, data governance, decision making, interface design, Leadership, Management, operational efficiency, organizational complexity, organizational design, Process Design, product thinking, systems thinking, workflow optimization