Tag: Goodhart’s Law

• The Half-Life of Judgment

  

  Photo by Nicolas Lafargue on Unsplash The morning the first iPhone 3G launched, the queue filled with a problem the queue had never seen. I was working in contact centers then, on the floor, hearing the beep of a new call arriving as soon as the previous one ended, watching the flood roll over us…

  Dom

  July 19, 2026

  Governance & Systems Design, organizational design

  Accountability, architecture, Average Handle Time, contact centers, decision-making, dogma, Goodhart’s Law, governance, incentives, institutional memory, metrics, operational leadership, organizational design, organizational learning, policy, professional responsibility, senior individual contributors, standards, systems thinking, technical leadership

• Aligned to the Quarter

  

  Photo by Anne Nygård on Unsplash I build the instruments organizations use to watch themselves. Dashboards, databases, pipelines, semantic models, reports, and the row-level security rules that quietly decide who sees which version of the truth. The first thing that work teaches you is how easily a number stays green while the thing beneath it…

  Dom

  June 21, 2026

  Artificial Intelligence, organizational design

  AI governance, Artificial Intelligence, Automation, Business, Business Ethics, business leadership, dashboard design, data strategy, Enterprise Architecture, extraction, Goodhart’s Law, life, measurement, metrics, operational resilience, organizational incentives, quarterly metrics, Responsible AI, shareholder value, stewardship, systems thinking, technology, value creation

• The Meter is a Map

  

  Photo by Tyler on Unsplash Author’s Note When I published The Token Tax three weeks ago, I expected the cost conversation around enterprise AI to keep growing. I did not expect it to accelerate this quickly. In the time since, the same pattern has surfaced across the industry in plain view: companies exhausting an entire…

  Dom

  May 31, 2026

  Architecture & Reliability, Artificial Intelligence

  AI, AI adoption, AI Agents, AI Costs, AI governance, AI infrastructure, AI Strategy, Automation, Business Process Management, Claude Code, copilot, Deterministic Systems, enterprise AI, Enterprise Architecture, GitHub Copilot, Goodhart’s Law, Microsoft, Model Routing, Operational Telemetry, Organizational Ambiguity, Power Platform, Process Design, Process Improvement, SaaS, Self-Hosted AI, technical debt, Token Costs, Tokenmaxxing, Usage-Based Billing, Vendor Dependency, workflow automation