Tag: Knowledge Work

• Continuous Duty

  

  Photo by Liam Briese on Unsplash There were always people on the floor who weren’t on a call. If you walked the aisles at eleven in the morning on an ordinary Tuesday, you’d see it right away. A headset pushed down around someone’s neck. Someone typing up notes from the last interaction. Someone leaning back,…

  Dom

  July 26, 2026

  Governance & Systems Design, organizational design

  burnout, capacity planning, continuous duty, efficiency, Erlang C, human systems, invisible costs, Knowledge Work, Leadership, Management, operational resilience, organizational design, organizational psychology, peak performance, performance culture, productivity, queueing theory, reserve capacity, sustainable performance, systems thinking, utilization, workload management, workplace culture

• The Work We Couldn’t See

  

  Photo by Olek Buzunov on Unsplash Author’s Note This is not an argument against AI, nor is it an argument that organizations are broadly incapable of making sound decisions. AI, when applied to well-understood domains with clearly defined inputs and outputs, works. It scales execution, improves throughput, and reduces the burden of routine work. I…

  Dom

  April 26, 2026

  Governance & Systems Design, organizational design

  AI, Artificial Intelligence, Automation, Business Strategy, decision making, Digital Transformation, Future of Work, Innovation, Knowledge Work, Leadership, organizational design, productivity, systems thinking, workforce transformation, workplace culture

• The Changing of the Tides: Navigating Work in the Age of AI and Erosion

  

  Photo by Samuel Scrimshaw on Unsplash A Rising Undertow Last spring, the National Association of Business Economics surveyed 600 hiring managers and came back with a jaw‑dropper: more than half said applicants “couldn’t summarize a one‑page memo without AI help.” In the very same quarter, ChatGPT crossed a billion monthly users. If you picture modern…

  Dom

  July 12, 2025

  Artificial Intelligence, Leadership & Teamwork, Management, Work Trends

  AI ethics, AI in the Workplace, AI Literacy, Apprenticeship Models, Automation, Capability Artifacts, Conductors vs Passengers, Corporate Training, Critical Thinking, Education Reform, Future of Work, Generative AI, Hiring Trends, Human-AI Collaboration, Knowledge Work, Labor Market, Learning Velocity, organizational design, Performance Metrics, Professional Development, Skills Gap, talent retention, Talent Strategy, Workforce Development, Workplace Strategy