Tag: invisible costs

• Continuous Duty

  

  Photo by Liam Briese on Unsplash There were always people on the floor who weren’t on a call. If you walked the aisles at eleven in the morning on an ordinary Tuesday, you’d see it right away. A headset pushed down around someone’s neck. Someone typing up notes from the last interaction. Someone leaning back,…

  Dom

  July 26, 2026

  Governance & Systems Design, organizational design

  burnout, capacity planning, continuous duty, efficiency, Erlang C, human systems, invisible costs, Knowledge Work, Leadership, Management, operational resilience, organizational design, organizational psychology, peak performance, performance culture, productivity, queueing theory, reserve capacity, sustainable performance, systems thinking, utilization, workload management, workplace culture