Tag: kpis
-
Bridges, Not Walls: The Strategic Value of Operational Transparency

Photo by Denis Panfilov on Unsplash Title note: This piece is about organizational transparency and cross‑functional translation. The title comes from an internal tool I built (“Bridges, Not Barriers”), not from any current political event or protest. Lighting the Valley—How Transparency Built a Revolution The first lightbulb flickered to life in a Tennessee farmhouse in…
-
The Cost of Counting the Wrong Things

When the Numbers Lie Open the quarterly dashboard at almost any large company and you’ll see green lights everywhere: tickets closed ahead of schedule, calls answered in under thirty seconds, 120 percent of the sales target achieved. On paper it all looks beautiful—until you talk to the people who live behind the numbers. They describe broken…
