Tag: decision-making
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The Shape of Command

Photo by Austin on Unsplash Newton did not begin with equations. He began with a more irritating problem: something in the world was clearly shaping motion, but the thing itself could not always be seen. An object resisted acceleration, and from that resistance mass had to be inferred. A body remained at rest, or stayed…
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The Cost of Counting the Wrong Things

When the Numbers Lie Open the quarterly dashboard at almost any large company and you’ll see green lights everywhere: tickets closed ahead of schedule, calls answered in under thirty seconds, 120 percent of the sales target achieved. On paper it all looks beautiful—until you talk to the people who live behind the numbers. They describe broken…
