Category: Leadership & Teamwork
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The Cult of Metrics: Measurement vs. Meaning
In the early days of my career, I joined a workforce management team that was absolutely fixated on operational metrics. We had beautifully designed dashboards, daily “scorecards,” and meticulous trend lines for everything from employee occupancy rates to how many minutes each person spent in an offline state. We tracked schedule adherence down to the second,…
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Why We Celebrate Firefighters but Forget the Architects
A Meeting for a Colleague’s Promotion David sat in the company’s all-hands meeting, waiting for the big announcement. The CEO beamed at the podium, congratulating Eva—a project manager from the operations group—on her well-deserved promotion. For months, Eva had led a frantic effort to fix performance and integration issues following the launch of a new…
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Undefined: The Role of Jargon in Team Communication
Picture this: You’re seated at a conference room table, the faint hum of a projector in the background as the team dives into a heated discussion about the upcoming quarter. The project manager leans in, adjusting their glasses, and says, “Let’s circle back on the KPIs to ensure we’re hitting our north star.” A few…
Abstract Foundations 