Tag: strategic management

• The Cult of Metrics: Measurement vs. Meaning

  

  In the early days of my career, I joined a workforce management team that was absolutely fixated on operational metrics. We had beautifully designed dashboards, daily “scorecards,” and meticulous trend lines for everything from employee occupancy rates to how many minutes each person spent in an offline state. We tracked schedule adherence down to the second,…

  Dom

  April 13, 2025

  Business Communication, Leadership & Teamwork, Management

  Business, business analytics, data-driven insights, employee engagement, Leadership, metrics, operational excellence, organizational culture, performance measurement, strategic management, workforce management