Abstract Foundations

My journey began as call center representative for a relatively large BPO company, where I moved from answering calls into QA, and eventually Operations Management roles over the course of about eight years. I learned quite a bit along the way, including foundational knowledge in reporting, quality assurance, workforce management, and some basic report automation. All of those new skills seemed to pay off, as I had been the Manager of the Workforce Management team for a few years before moving on.

After that, I joined a veterinary distrubion company as a Workforce Reporting Coordinator, where I had the opportunity to introduce regular reporting to our call center management teams. My next step was a change in roles to a Business Operations/Process Analyst, where I focused on enhancing the role of data and reporting within our organization, aiming to make these tools essential for informed decision-making. This role also gave me the chance to lead and participate in several exciting projects, such as designing web and mobile applications for our sales team.

Finally, I was promoted to a new role as the Manager of Process and Operations Improvement. This role allowed me to delve deeper into process infrastructure, creating applications that catered to over 1,200 users. A key highlight during this time was initiating a learning group, where we shared knowledge about reporting, automation, and coding skills. This was a concrete step towards fostering a culture of continuous learning and improvement within the organization that I hope to continue with this blog.

I’m currently serving as a Commercial Data/Analytics Senior Manager at a new company. So far, this role is offering plenty of opportunities to further apply and expand my skills, extracting, analyzing, and converting complex data into valuable insights and continuing to build tools with the Microsoft Power Platform. This role has truly merged my passions for data analysis and automation with my desire to help teams work more effectively.

Throughout these roles, I’ve used a variety of tools, including Microsoft’s Office suite, several programming and coding languages, SAP Hana and BW, the Microsoft Power platform, and more, to automate and streamline processes. I’m a firm believer in the potential of technology to simplify our work and boost efficiency, and I started this blog to begin sharing what I’ve learned with a wider audience.

Beyond my work life, I’m fortunate enough to have an amazing wife who can tolerate my learning obsessions, and I’m a proud member of the Microsoft Azure Advisors (Azure Connection Program) and Microsoft Power Platform Champions and Microsoft Customer Advisory Board communities. We’re a group of individuals who share a passion for learning and applying new technologies and knowledge, and I would likely have taken far longer to learn some of my more recent skills without the other champs’ insight, guidance, and shared experiences.